Terms and Conditions

HAPPINESS

Our customer’s happiness is our main priority.    We are available to answer any questions that you may have by contacting us at hello@jularoo.com.    

PAYMENTS

We accept Visa, Mastercard, Discover and American Express which are processed through PayPal or Shopify Payments.  We also accept Australian payments via Bank Deposit. Instructions on how to pay using Bank Deposit will be displayed on the 'Thank-you' page after you have placed your order.  If you would prefer to pay with a money order or cheque please send us an email at hello@jularoo.com and we will send you a customised Invoice with instructions on where to send your cheque or money order.  Orders will be dispatched when your payment has been received. 

Once you’ve completed your order you will receive emails confirming your order.    

SHIPPING

We happily ship all over the world! We are committed to you receiving your order as quickly as possible so we endeavor to send your package within 1 business day of purchase. 

Our North American orders are sent via the United States Postal Service.  Our Australian orders are sent via Australia Post.  All other orders are sent via carriers on a case by case basis. If you would like to purchase Express shipping or insurance please contact us at: hello@jularoo.com prior to placing your order and we will send you a custom invoice. 

Please note that we are not responsible for customs duty or brokerage fees on international orders. These will have to be paid by the customer where applicable. 

REFUNDS & EXCHANGES

We take pride in the quality of our products and want our customers to be happy.  If you're not satisfied for any reason please contact us at hello@jularoo.com to inform us of you intention to return and/or exchange and we will send you an email outlining the process.  We will refund your purchase price if the item is returned within 10 days in its original condition and packaging. 
Please note that we are unable to make refunds or exchanges on earrings for hygienic reasons.  

ABN

Our registered Australian Business Number is 36 954 912 599. 

TAXES/GST

All prices are listed in US Dollars (USD) and include applicable taxes.  We reserve the right to change pricing at our discretion and without notice. 

PRIVACY & SECURITY

We use the personal details that you provide to us in order to process your order and provide excellent customer service.  You information will never be sold to third party providers. 

We do not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are processed online via Paypal or Shopify Payments (whatever method the customer chooses during the Checkout process).  

If you have any specific questions about the information we hold about you and how we use it, please contact us at hello@jularoo.com

AVAILABILITY & BACKORDERS

We always endeavour to keep our stock up to date but there may be unusual circumstances where an item is out of stock.  If you order an item that is out of stock we will contact you to offer you a refund or discuss whether you would like to have the item placed on backorder.  

CANCELLING AN ORDER

We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.